Collection: Navigating Online Vape Shops Challenges | Vapezilla Insights

Dear Valued Customer and Esteemed Legislator,

We're all sailing on the same ship!

We'd like to take a moment to connect with you on a more personal level and provide some insight into the intricacies of Vape and Electronic Cigaret industry.

At Vapezilla, we strive to maintain open and transparent communication with our customers.

We understand that navigating the world of online shopping can sometimes feel like sailing through uncharted waters, and we're here to be your trusted guide.
It's important to us that you're aware of the various challenges and considerations that influence our operations. For instance, the regulatory landscape surrounding the sale of e-cigarettes to minors is one that we take very seriously. Compliance with these laws not only shapes our business practices but also impacts the costs and services we're able to provide.

As you may have noticed, prices for vape products can vary between local stores and online vape shops. However, what may not be immediately apparent are the unique obstacles that businesses in our industry face.

Why do we ask you, to be more careful when making purchases?

Allow us to shed some light on a few key points:

Bank Transactions on Online Vape Shops:

Did you know that unlike many other online businesses, we don't have direct access to official banking services for processing transactions? Instead, we rely on third-party payment processors, which come with their own set of fees and complexities.
For example, every transaction processed by us incurs a fee of around 8% to the merchant bank, irrespective of whether the order is canceled or not.

However, it's important to note that our commitment to providing the best possible prices to our users remains unchanged. Rest assured, this cost will never affect our pricing.

Shipping Vape & Electronic Cigaret Products:

Ensuring that your orders are delivered promptly and efficiently is a top priority for us.
Howeverو We don't have the luxury of using official postal services like USPS or UPS and due to restrictions on using official postal services for about 90% of orders, we must partner with private shipping companies. While we strive to offer competitive shipping rates, these partnerships can impact both costs and delivery times.

Order Processing and Shipping Time:

We're dedicated to processing your orders swiftly, aiming for same-day processing on weekdays (Monday to Friday) if placed before 1pm PST. However, once your order departs from our facility, we entrust its delivery to our shipping partners.

While we strive to provide estimated delivery times on our website, it's important to acknowledge that unforeseen delays may occur. We understand that such delays can impact your satisfaction, and this challenge is not unique to our online vape shop.

Picture this: You put in relentless effort to ensure your customers' satisfaction, only to have all your hard work jeopardized by the missteps of a third-party service provider. This is something we detest as much as you do, and we're constantly seeking optimal solutions. Rest assured, we've made significant progress in mitigating such occurrences.

Adult Signature Fee and Associated Challenges:

In addition to operational expenses, we incur additional costs associated with regulatory compliance. This includes fees related to adult signature requirements for nicotine-containing products, as mandated by the PACT Act.

We understand the frustration that comes with unexpected fees when completing a purchase. These additional costs, including shipping fees, adult signature fees, tax fees, and cigarette excise fees, can sometimes catch customers off guard.

We know that it is very illogical to add, for example, a $15 product to your cart, and when you pay, you see that you have to pay a much higher amount (for example, $30).

We recognize that such fees can understandably lead to higher expectations regarding service quality. Delays in order fulfillment can exacerbate this frustration, and we want to address these concerns proactively.

While we strive to provide the best service possible within the current regulatory framework, we also believe that there is room for improvement. It would be beneficial for both businesses and consumers if legislators revisited certain policies.

For instance, the imposition of a $7 adult signature fee could be reconsidered if a unified system for age verification were implemented at the point of purchase. Additionally, granting merchants access to official postal systems post-verification could enhance the overall quality of service for consumers.

In affiliate forums, dissatisfaction with the adult signature fee for purchases under $100 is a common theme. However, the main challenge isn't just the cost—it's the inconvenience of having to be present for the signature upon delivery. This requirement often results in wasted time, money, and even returned orders due to missed deliveries.

An integrated age verification system could address these issues more effectively. Despite the current operation's attempts at oversight, it's clear that a 100% supervisory role is unattainable.

By implementing a more streamlined verification process, we can reduce customer frustration and ensure a smoother shopping experience for all.

In addition to these challenges, many other miscellaneous costs are also imposed on the business, while the online shopping price should be lower than local stores in order to attract users to buy.
Preparing and sending special reports for each state as well as collecting and paying indirect taxes for each state also adds to our human costs and computational burden and operational costs.

t would be ideal to have a single central portal for businesses tasked with collecting, reporting, and paying excise taxes on tobacco products. This would eliminate the need to prepare multiple forms for over 40 different states.

The additional complexities of this industry, particularly for online businesses in the age of technology and e-commerce, are both financially burdensome and operationally challenging. At times, they can become overwhelming and difficult to manage.

In a country renowned for leading the world's top industries, it is reasonable to expect that adequate attention would be given to all facets of the industry and the establishment of infrastructure when enacting laws.


Despite these complexities, we're committed to providing you with the best possible service. We're hopeful that lawmakers will revise existing laws in the near future, making the industry more accessible and ensuring that you, our valued customers, receive services that truly reflect the standards of our beloved country.


Thank you for your understanding and choosing Vapezilla. We look forward to serving you for many years to come.